Human and technology capital

ENTREPRENEURIAL HUMAN CAPITAL

  • Near of 400 professionals working in debt collection
  • Human Resources integral and coherent policy
  • Training, development, assessment and remuneration
  • Result and client-oriented human capital

CORPORATE SOCIAL RESPONSIBILITY POLICY

  • Motivation
  • Specific continuous training for employees
  • Diversity: 17 nationalities
  • Colaboration with various NGOs and our comitment to environmental protection

TECHNOLOGY

  • Constant investment in IT
  • File management software integrated in the telephone system
  • Accurate information about managerial activities and debt collection efficiency
  • Automated sending of letters, SMS, Emails and voice messages
  • Automated tracking system
  • Secure file transfer systems (Editran, ftp, sftp, PGP, Webservices…)
  • IP telephony, with predictive autodialer and outgoing calls using mobile numbering rotating system

SCORING SYSTEMS

  • Implementation of adequate strategies for each portfolio segment
  • Debt recovery optimization
  • Improvement of debt collection efficiency and efficacy
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